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TROUBLESHOOTING: Pincode
If using WatchMon Toolkit make sure that you are connecting via USB. USB symbol will be in the status bar
Wifi is read only and hence a pin number will not get you in. It is possible to have a USB cable plugged into the WatchMon and still be connected via Wifi
So check status bar to be sure.
Attempt Method 1
Have you double checked the pincode on the back of the WatchMon or MultiMon PCB, it should be a 6 digit number.
Where Dinrails are used you may need to remove from the holder to see the back of the device and double check we didn't have a dyslexic moment when doing the label.
If you have changed the pincode it is important you keep a record of the new number.
Attempt Method 2
At the factory they are initially set to 631820 and we then modify them to a new random value.
Each failed technician logon attempt cannot be in less than 30-60 seconds to prevent rapid brute force attack.
Attempt Method 3
If that does not work we can generate, remotely, a temporary code but it needs to be applied within 1 hour of you sending us the snapshot report.
Before requesting this check that
the date isn't corrupted or having troubles as this will stop this method from working.
Attempt Method 4
We remote on, and do the steps above. This may mean a Zoom support session